management information system(6)

6. Controlling

 

January-2004 [2]

1.         Give brief (one or two sentence) answers to the following questions:

b)         Why Planning and Control are interdependent?                                                            [2]

Ans:   Effective system control requires  good planning. If the controls are to work, they must be planned. All control technique and system reflect the plan they are designed to follow. Thus Planning and control are interdependent.

 

July-2004 [2]

1.         Give very brief (2-3 lines) answers to the following questions:

f)          Explain Mechanism of Control.                                                                                        [2]

Ans: A basics control process involves three steps:

1.      Essential standards

2.      Measuring performance against these standards.

3.      Correcting Variations from standards and plans

4.      Evaluating the result.

There are three types of control

           

            Input               à         Conversion Process à        Outputs

            Feed forward Control à Concurrent Control à Feedback Control

 

January-2005 [15]

4.

a)         "The controlling function of management is similar to the function of a thermostat in a refrigerator." Elucidate the statement and bring out the main steps in the control process.                                                                                                                                     [10]

Ans:  The main steps of control process are:-

1.      Establish standards of performance, goals or targets against which performance is evaluated: - Goals or targets against which performance are to be evaluated. Standards must be consistent with strategy, for a low cost strategy, standards should focus closely on cost.

Managers at each level need to set their own standards.

2.      Measure actual performance: Managers can measure outputs resulting from worker behaviour or they can measure the behaviour themselves.

The more non-routine the task, the harder to measure

Managers then measure the behaviour nor output.

3.      Compare actual performance against chosen standards: Managers must decide if performance actually deviates.

Often, several problems combine creating low performance.

4.      Evaluate results and take corrective action when the standard is not being achieved.: Perhaps the standards have been set too high. Workers may need additional training, or equipment.

This steps is often hard since the environment is constantly changing.

b)         State the role of a good management information system in achieving an efficient and effective control system in an organisation.                                                             [5]

 

July-2005 [4]

1.

b)         What are the involved in a basic control process.                                                [4]

 

January-2006 [4]

1.

f)          What is an effective control system? Discuss.                                                                  [4]

 

July-2006[0]

January-2007 [0]

July-2007 [4]

1.

e)         What are the essentials of a good system of control? Enumerate them.                        [4]

Ans:  A good control system should:

1.      Be flexible so managers can respond as needed.

2.      Provide accurate information about the organization.

3.      Provide information in a timely manner.

4.      Evaluate good result.

           

January-2008 [6]

6.

c)         State the role of a good management information system in achieving an efficient and effective control system in an organization.                                                            [6]

Ans: